Skip to main content. When you try to play a video file in Windows Media Player 11, the video does not play. However, the audio plays. Additionally, when you try to play an audio file or a video file in Windows Media Player 11, you may receive an error message that resembles one of the following error messages: Windows Media Player cannot play the file because the required video codec is not installed on your computer. Windows Media Player cannot play, burn, rip, or sync the file because a required audio codec is not installed on your computer. A codec is required to play this file. To determine if this codec is available to download from the Web, click Web Help. This problem occurs if a codec that is required to play the file is not installed on the computer. To resolve this problem, configure Windows Media Player to download codecs automatically. Click the Player tab, click to select the Download codecs automatically check box, and then click OK.
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